Got a question? Take a look at our FAQs below to find the answer you are looking for.
If you still need help then simply drop us an email via our contact form.
Products & Stock
We use a range of different cottons with varying yarn thickness. We use the Ne system to measure this - defined as the number of 840 yard lengths in one english pound. So basically the higher number the better. For most of our popular shirts these details are listed on the product pages.
The design of the Extreme Cutaway collar does not require collar stays and has been internally stiffened to hold it's shape naturally. Other collars including the Cutaway Collar do have collar stays Included for additional support and hold.
When you are on the product page you can click on the size you want (even if it is crossed out) and then you will be given the option to 'NOTIFY ME WHEN AVAILABLE'.
Simply enter your email and we will alert you as soon as it comes back into stock.
NB - Not Applicable for Limited Edition Shirts
At the moment DANDY & SON is only available through our webshop.
Sorry - we do not offer wholesale currently.
Shipping & Delivery
Our standard WORLDWIDE SHIPPING is FREE for all orders over $100.
We ship to most countries. However, there are some countries that we are unable to guarantee a tracked door to door service for and therefore are unable to ship to. Please refer to our shipping and returns page for the list of countries that we can't ship to.
UK and EU notice
For orders to/within the UK and EU, we've partnered with Passport Shipping and they will be marked as the Seller for all orders to the UK for valued under £135 and orders to the EU valued under €150. You will still receive tracking info as normal.
You may pay via ShopPay, with your Paypal account or with any major credit card.
We also offer the option to pay in full or in 4 interest-free installments. If you choose installments automatic payments will be made every two weeks.
NB - "Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses."
Unfortunately, unless explicitly specified in the terms of a promotion, we can only accept one discount code at checkout.
If you would like to redeem ClubDANDY points and use a discount code at the same time then please send us an email and we will set this up for you manually.
If you are ordering from outside Norway or the United States then your order may incur import duties and/or taxes. These are levied by your government and the actual amount due will depend on a number of factors.
We do offer a delivery option with Tax/VAT and Duties pre-paid. Please refer to our shipping and returns page for more information.
Please check the terms of the delivery option you select carefully as there may be specific duties or taxes due in your country depending on the value of the order.
Please check to see if you have a confirmation email after the order was placed. The tracking information will be sent to the same address when the order is shipped.
If you made an account with us at checkout you can also log in and track through your account.
Don´t worry, we´ll take care of it. Please contact us via email and we´ll sort it out with you as quickly as we can!
Please note that some large orders will need to be split into separate boxes. We always pack and post these orders together but sometimes the individual boxes can become separated during shipping. If you've only received a portion of your order you will receive the remaining box(es) within the next few days.
We try to fulfill orders right away so the window for change is very narrow. But send us an email anyway and we will do our best to process this in time.
Returns & Refunds
We give you a full 60 days to return your order for exchange or full refund.
You can return any item as long as it´s not used, with labels attached and still in original packaging. Postage will be covered in the case of faulty goods.
Please contact us at email@example.com for return instructions.
Full details about returns and refunds can be found here.