DELIVERY NOTICE (December 2021)
Global shipping carriers are experiencing severe delays currently due to a backlog of deliveries as a result of Covid disruptions at ports around the world. We are working hard to fulfil orders as quickly as possible and select the best delivery options to ensure you get your orders on time. Please be patient with us during this time.
We offer FREE standard shipping on all orders over $100 worldwide*.
For orders under $100 the delivery fee will be auto-calculated at checkout based on the order weight and destination.
Orders are dispatched from Norway or the United States and typical delivery timelines are:
All provided timelines are estimates only. A more accurate delivery timeline will be calculated at checkout when your address is provided, but we cannot guarantee any arrival dates.
Tracking information is provided for monitoring when your order is fulfilled. Note that some shipments can be delayed in customs or at the local postal service if the DDP service is not used.
*There are some countries that we cannot ship to as a fully tracked/guaranteed service is not available. Please refer to the list at the bottom of the page.
Express Shipping is available for some destinations. All available options and delivery timelines will be listed at the checkout based on your delivery address.
Please note that Express Shipping is only available on weekdays, so orders made on weekends will be shipped the following Monday.
TAXES & DUTIES
If you are ordering from outside Norway or the United States then your order may incur import duties and/or taxes. These are levied by your government and the actual amount due will depend on a number of factors.
For International shipments, we offer two options in general:
Some Country/Regional Specifics are provided below:
Norway and United States (US):
United Kingdom (UK) VAT & Duties:
European Union (EU) VAT & Duties:
Rest of the World Taxes & Duties:
NB - Many delivery companies are introducing handling fees to recoup the costs of additional administrative work of gaining customs clearance. Our DDP option includes all of these costs.
RETURNS & REFUNDS
We give you a full 45 days to return your order for exchange or full refund. Return any item as long as it´s not used, with labels attached and still in original packaging. Postage will only be covered in the case of faulty goods. We suggest you obtain proof of postage on the return shipment. Due to fraud regulations we can only refund the card/Paypal used at the time of purchase.
Please contact us at firstname.lastname@example.org for return instructions.
COUNTRIES WE ARE UNABLE TO SHIP TO
Russia, Azerbaijan, Kazakhstan, Kyrgyzstan, Mongolia, Myanmar (Burma), Uzbekistan, Angola, Benin, Comoros, Djibouti, Equatorial Guinea, Eritrea, Guinea-Bissau, Lesotho, Libya, Sudan, Albania, Belarus, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kosovo, Montenegro, North Macedonia, San Marino, Serbia, British Virgin Islands, Grenada, Honduras, Montserrat, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Turks & Caicos Islands, Fiji, Kiribati, New Caledonia, Papua New Guinea, Samoa, Timor-Leste, Tonga, Vanuatu, Wallis & Futuna